Privacy Policy

Overview

Nexus AI Inc. ("Nexus", "we", "our", or "us") is a Canadian B2B AI agency headquartered in Ottawa, Ontario. We are committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy describes what personal information we collect, how we use it, and your rights regarding that information.

This policy applies to personal information collected through our website at nexusagents.com and through any direct business communications with Nexus.

Information We Collect

We collect only the information necessary to respond to your inquiries and provide our services. This includes:

• Contact information: Your name, business email address, and company name, collected when you submit our contact form or reach out to us directly.
• Business context: Details about your company's technology stack or AI challenges that you voluntarily share when inquiring about our services.
• Usage data: Standard web server logs including IP addresses, browser type, and pages visited. This data is used in aggregate for site performance and is not linked to individual identities.

We do not collect sensitive personal information such as social insurance numbers, financial account details, or health information through this website.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and contact form submissions
• Assess your needs and provide relevant service recommendations
• Deliver contracted AI agent development and consulting services
• Send follow-up communications related to your inquiry, including project proposals and status updates
• Send commercial electronic messages where you have provided consent, with an unsubscribe option in every message

We will not use your information for purposes beyond those listed above without obtaining your consent.

We Do Not Sell Your Data

Nexus does not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes. Ever.

We may share information with trusted service providers who assist us in operating our business (for example, a CRM platform or email service), but only to the extent necessary to perform those services, and only under agreements that require them to keep your information confidential.

Data Storage and Security

We store personal information in Canada where possible. Where third-party services are used (such as cloud infrastructure providers), we select providers that offer Canadian or equivalent data residency options and maintain appropriate security certifications.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (TLS), access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. While we take the protection of your data seriously, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions and related communications are generally retained for up to 3 years following our last substantive interaction, after which they are securely deleted.

PIPEDA Compliance

Nexus AI Inc. complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Access your personal information and request corrections if it is inaccurate
• Withdraw consent for the use of your personal information at any time, subject to legal or contractual restrictions
• Request that your personal information be deleted (see below)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

Your Right to Request Data Deletion

You may request the deletion of your personal information at any time by contacting us at the address below. We will fulfill deletion requests within 30 days, except where retention is required by law or is necessary to complete an existing contractual obligation.

To submit a deletion request, please email privacy@nexusagents.com with the subject line "Data Deletion Request" and include your name and the email address you used to contact us.

Cookies and Tracking

Our website may use minimal cookies for essential functionality (such as remembering form state). We do not use third-party advertising trackers or behavioral analytics platforms that profile individual visitors.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact for Privacy Questions

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

We will respond to all privacy inquiries within 10 business days.